Please be advised before purchasing on this site, once a order is placed and you recieve the update that your order has begun the completion process of being cut and styled by your request, there are NO REFUNDS or EXCHANGES. Once your order is recieved, If you have been given the incorrect order, we at DD Wig Collection will be responsible for covering the cost of a return label as well as the reshipment of the item that was purchased. If you would prefer a refund the item that was previously shipped to you must be returned before we can issue the refund for our own saftey. As long as the item has not been tampered with in anyway, you will be shipped the correct item or granted a refund. At any time DD Wig Collection is permitted to require the proof of payment and a valid ID. This information will not be shared. This policy is to protect us from any fraud or fraudulent disputes. In an event of a fraudulent charges, Legal action will be taken upon the customer who will be contacted via the shipping address of this specific order.
We have a strict no refund or exchange policy unless the wig that you recieved is damaged or does not fit the description on our website. At the time that you have run into this problem, we have a 1 week time frame in which the order has to be returned by contacting us at [email protected]